FAQ2021-09-02T10:15:35+08:00
What are the requirements to register for an RS Client Portal account?2021-08-24T21:05:08+08:00

To register for RS Client Portal account, you must submit and upload your Proof of Address (Utility Bill/Driving License/Bank Statement) and Proof of Identity (Identity Card/Passport) documents. Click here to register.

How do I open a MetaTrader trading account?2021-08-24T21:05:25+08:00

You can open a trading account via registering our RS Client Portal, efficiently and securely. Click here to open an account with us.

How long does it take to open an account and to get it verified?2021-08-22T20:47:34+08:00

It takes less than 5 minutes to register an account and it takes less than 30 mins to get verified via email.

Why do I need to submit my documents for account validation?2021-08-22T20:47:17+08:00

As a regulated broker company, we operate in accordance with a number of compliance-related issues. These procedures involve the collection of adequate documentation from our clients, including the collection of a valid ID card and a recent utility bill or bank account statement that confirms the address the client has registered with.

I forgot my RS Client Portal password. What should I do?2021-08-24T21:06:14+08:00

You can reset the password of your account by clicking Forgot Password? button. For further assistance, please contact our Customer Support via live chat or email to support@rafflesmarket.com to reset password.

If I forgot my MT4 account password. What should I do?2021-08-22T20:49:34+08:00

You can change the password of your account through selecting the ‘Options’ button in Tools. For further assistance, please contact our Customer Support via live chat or email to support@rafflesmarket.com to reset password.

Do you offer Swap-Free accounts?2021-08-22T20:49:40+08:00

Yes, we do offer trading account with a swap-free option especially for Muslim Clients.

For further request, you may send in your request via website enquiry form at the end of the FAQ page or email to support@rafflesmarket.com to reach out our Account Manager.

What are RS standard spreads?2021-08-22T20:58:24+08:00

We offer floating spreads for all account types:-

  • The Standard account offers spreads, starting from 1.5 pips with no commissions.
  • ECN accounts offer spreads, starting from 0.1 pips with low commissions.

At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.

What are the minimum and maximum account leverage do RS offer?2021-08-23T09:57:42+08:00

The minimum leverage is 1:1. The maximum leverage is 1:1000.

  • Commodities: The standard leverage for gold/silver is 1:100.
  • Indices: The leverage for Index products is 1:100.
  • Cryptos & Stocks: The leverage for Crypto & Stock products is 1:50.
What are your margin call/stop out levels?2021-08-22T20:59:59+08:00

Our margin call / stop out levels are 100% / 50%.

What is your order execution speed?2021-08-22T21:00:16+08:00

Our average execution speed is around 0.1 seconds.

What are the minimum and maximum position sizes?2021-08-22T21:00:33+08:00

The minimum trade size for pairs and metals is 0.01 lot and the maximum trade size is 100 lots.

  • The min. trade size for Energy is 0.01 and the maximum trade size is 30 lots.
  • The min. trade size for Index is 0.1 and the maximum trade size is 30 lots.

You can always check the current max./min. trade size from MT4 product specifications. However, how much it can fill will depend on the market liquidity.

Do you offer negative balance protection/cover negative balance?2021-08-22T21:04:31+08:00

Traders who use large leverage available would face the risk of a negative balance.

The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.

Raffles Market covers the negative balance, ensuring that clients cannot lose more money than they put it. Moreover, our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

What is slippage?2021-08-22T21:04:19+08:00

Raffles Market is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement.

Please note that during market-moving news, market close & open or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

When are swaps charged at a triple rate for currency pairs and metals?2021-08-22T21:04:55+08:00

Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry.

These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quoted currency.

Example:

  • If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.
  • If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.
What are your trading hours?2021-08-22T21:05:18+08:00

You can always check the trading hours of a product by login to your MetaTrader platform, right-click on the symbol > choose ‘specifications’ and you can find its trading hours.

How will the commission be charged for trading on the MT4 Platform?2021-08-22T21:05:37+08:00

There are no commissions on the Standard account. If you are using the ECN account, the commission will be charged immediately once you open a trade.

Does slippage occur on your platform?2021-08-22T21:05:53+08:00

At Raffles Market, slippage can occur during market volatile movement, depending on the market conditions and volatility. There could be both positive and negative slippages.

What is the Opening and Closing time for the Forex Market? Does the opening and closing time affect the market volatility?2021-08-22T21:06:14+08:00

22:00 GMT+0 is the Forex daily close & re-open time. Please take note, this is the time which the market will become volatile. Spreads will enlarge and the liquidity is thinner than usual and this may lead to larger slippage, partial fill or even reject.

The same situation applies to Friday market close and on Sunday market open or when big news is released. Forex/CFDs are high leveraged trading products, we would highly recommend you to pay more attention to your account positions and make sure you have sufficient funds in your account.

Where can I find my account balance and my trading history?2021-08-22T21:06:44+08:00

You can find your account balance and trading history in your MT4 platform. The account balance can also be seen in your Order History Report at RS Client Portal.

How many platforms are available for trading?2021-08-29T15:13:17+08:00

We offer one of the most popular and easy-to-use platforms, MetaTrader 4, which is available for Windows, OS X, iOS and Android.

For more info, you can check at the MT4 Terminal page under Trading on our official website.

How can I find/check historical data?2021-08-22T21:08:26+08:00

You can download historical data from the MT4 trading platform, by clicking on:

Tools > History Centre – then choose a trading instrument and press the ‘Download’ button. History will then be available on your trading platform, so you can click on: File > Open offline > Open Offline Chart.

Please note that the longer the time frame, the longer the available history will be. For example, M5 history is available for 1.5 weeks, M15 history for 1 month, etc.

Where can I check the SWAP rates?2021-08-23T09:58:17+08:00

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4 platform.

You can check the swap rates by logging into the MT4 trading platform and right-click the Symbol you want to check > Select Properties.

There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at the end of day time (22:00 GMT for winter time and 21:00 GMT for summer time).

How do I modify or delete a trade in the MT4 platform?2021-08-22T21:08:58+08:00

Right-click on the position you placed and use the options ‘Modify or delete the order’.

What if I’m unable to login to MT4 Mobile Version?2021-08-22T21:09:24+08:00

If customer is unable to login when it is connected to WIFI, you can switch to mobile data and try to login again. Vice versa, if unable to log in under mobile data connection at first, you can switch to WIFI connection and try to login again. This method can usually resolve this problem. When it is shown ‘Failed Authorisation’ in an Android phone or ‘Account is invalid’ in Apple’s iphone/ipad, it is mainly due to an incorrect account or password.

If you need further assistance, please contact our Customer Support via live chat or email to support@rafflesmarket.com.

Do you provide tick data?2021-08-22T21:09:46+08:00

Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

Can I use robot/auto traders or expert advisors?2021-08-22T21:10:01+08:00

Yes, you can. All our trading platforms support the use of EAs.

How do I deposit funds to my account?2021-08-29T15:13:47+08:00

You can make a deposit via RS Client Portal using an payment method that suits you best. There are no fees on deposits, except TT or Credit Card.

For more info, you can check at the Payment Methods page under Trading on our official website.

What is the minimum deposit?2021-08-22T21:11:24+08:00

The minimum deposit for Standard account types is $ 50, and ECN account type is $ 20,000.

How do I withdraw funds from my account?2021-08-29T15:13:54+08:00

Login in to your RS Client Portal and submit withdrawal request at Funding Section according to the respective withdrawal process.

For more info, you can check at the Payment Methods page under Trading on our official website.

How fast do you process my withdrawals?2021-08-22T21:12:22+08:00

The withdrawal request submitted before 15:00 GMT+8 will be processed within a day if there is no issue with the request. Withdrawal requests submitted after 15:00 GMT+8 will be processed in the next working day.

However, it may take longer up to 3 working days if required for further verification.

How long does it take for funds to reach my bank account?2021-08-22T21:12:36+08:00

The time necessary for the funds to reach your bank account depends on your bank’s policy. Normally it will take about 1-3 working days after your submission is approved.

Is broker to broker transfer allowed?2021-08-22T21:12:56+08:00

We do not support broker to broker transfer, we only offer our standard payment methods and internal MT account transfer.

Can I withdraw via a different payment method from the one I used to deposit?2021-08-22T21:13:11+08:00

Our policy is to process withdrawals via the same method that you used to deposit. For example, if your initial deposit method is Cryptocurrency, the withdrawal will be processed in Cryptocurrency. Upon request, we can send your funds via other payment methods under your name depending on eligibility.

Can I withdraw my money if I have an open position(s)?2021-08-22T21:13:27+08:00

Yes, you can. However, at the moment of withdrawal processing, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges.

Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position). However, you must ensure the withdrawal won’t lead to account Stop Out. It’s your responsibility to keep sufficient funds in your account.

If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.

Trading Policy2021-08-29T15:14:15+08:00

Raffles Market is a registered broker established in 2020 offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies on consistently tighter spreads in unparalleled trading conditions. By opening an account at RS, you agree to the Terms & Policy.

Instruments & Trading Session2021-08-22T21:15:07+08:00

As you embark on your online trading journey, knowing how to trade effectively goes beyond just being able to open and close positions. While your ultimate destination or goal is to make a profit, it’s important to understand what are the instruments available and market hours. Get the latest information about RS products and trading sessions here.

Partnership Agreement2021-08-29T15:14:24+08:00

Introducing Broker (IB) helps introduce clients to Raffles Market. As an IB, you can expect to earn rebates based on trading volume and/or deposit of your clients. Please read the Partnership Agreement for details.

Fund Transfer (MT Account) Agreement2021-08-29T15:14:32+08:00

We only allow fund transfer between MT accounts in Raffles Market, you can submit internal transfer (to own account) or external transfer (to downwards client account) by filling up the Fund Transfer Agreement. Once completed, please send to finance@rafflesmarket.com for approval.

Limited Power of Attorney Agreement (LPOA)2021-08-29T15:14:51+08:00

Limited Power of Attorney (LPOA) is an authorization that permits a portfolio manager to perform specific functions on behalf of the account owner. The Customer will acknowledge and accept that, in providing authority to the Attorney pursuant to this Standard LPOA. Please read carefully before signing.

Download and install MT42021-08-22T21:19:19+08:00

You can download PC or Mobile versions for MetaTrader 4. Great thing about MT is that it offers cross-platform support. You can download your platform and login to it from different devices. So, you can actually start a trade on your desktop and later check it on your mobile device outside!

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